Effective Date: 08/12/2025
At Shanakht Attire, we value your trust and strive to deliver high-quality products. To ensure transparency, please read our Refund & Return Policy carefully.
- Return Eligibility
We only accept returns if the product received is damaged or defective.
No other reasons (such as size, color preference, or change of mind) qualify for return or exchange.
To process a return, the customer must provide a clear parcel-opening video showing:
The unopened parcel from all sides
The parcel being opened in one continuous video
The damaged/defective product clearly visible
Without a parcel-opening video, no return or claim will be accepted.
- Return Process
If your product is damaged:
Record a complete parcel opening video.
Contact us within 24–48 hours of receiving your order.
Share your order number and video proof.
Our team will review the evidence and confirm whether the return is approved.
If approved, you will be instructed on how to return the product.
- Refund Policy
Refunds are issued only after the return is approved based on valid proof and inspection.
Refund processing time: 14 to 20 business days
Refund method: [Bank Transfer / Wallet / Store Credit — update as needed]
We reserve the right to reject claims that do not meet our return criteria or show signs of misuse/fraud.
- Non-Returnable Items
The following items are not eligible for return or refund:
Products without a parcel-opening video
Products damaged due to misuse
Products returned without approval
- Contact Information
For return or refund requests, contact us at:
